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Speaking The Truth
July, 2000
Image courtesy of Mark Wagner, HeartsandBones.com
  If we are most committed to the courage to speak the truth, to integrity and the use of one's voice, what experiences have we had with speaking the truth? What were the consequences?  
 
 
  I was an engineering manager/supervisor in the '80's. I sensed some resistance, almost sabotage, by the workers, and shared that feeling with my Director in my performance review meeting. The Director told me that some people found me intimidating -- which was a total eye-opener. I had not been aware of that characteristic in myself at all. As a result, I took a Dale Carnegie course and my whole career orientation changed.  
     
  I wonder when do you speak the truth? To what extent? And with whom? With autocratic upper management? I was responsible for a corporate survey where employees wrote in many comments about their manager, who was very autocratic. I wanted to talk about their comments in discussion sessions, but the manager ruled the survey results off- limits. His report to the VP was a whitewash. I exercised the company's open door policy, that allowed me to go over his head -- but I was eventually punished for it. When I decided I had to confront this manager, I asked "Would you have allowed any of your subordinate managers to ignore this kind of feedback?" I also said that the survey is the company's tool to evaluate its health, so I feel I have to do something with these results -- either on my own, or the two of us together. He completely refused, and I had to go ahead against his wishes - which led to some serious consequences later.  
     
  I left a very large patriarchal corporation in 1990. I was looking for creativity and diversity, rather than an Old Boy network. I discovered Peter Senge, and thought I'd died and gone to Heaven... so I took a lower level position and was to be part of a retreat in Maine with leading edge thinkers and the corporate power brokers. All of a sudden, permission to go to the retreat was rescinded by my boss. But others expected me there, so he finally relented -- but told me to be "Seen but not heard". I told to be invisible, and not speaking my truth in this Circle (supposedly focused on authentic conversation) was extremely painful.  
     
  I was at a gathering of (male) Hotel Managers for a posh French chain, being very professional and hoping they wouldn't ask me to do anything dishonorable (don't ask why I even expected that!). The hotel director, an elegant French man, called me in, and listed the good-looking, shapely women on staff (while excluding the rest), telling me to have them dress up in sexy costumes to make the other hotel managers feel welcome at breakfast. After considerable anxiety, and with some trepidation, I finally told the boss he would create a problem for himself with friction among the staff, and so I was given a reprieve. Later, when I was with a consulting firm, there was a constant demand for "quick and dirty" analyses, and pressure to recommend layoffs. I kept trying to hide, avoiding the issue, until one day finally got angry when pushed on the subject. The result was a more rational, revenue-based approach. But I still find it very tempting to hide, duck, be compliant, and (seemingly) avoid the pain…  
     
  I produce trade shows as part of my job. Once in New Orleans, with it hot and humid as usual, I wanted to take a break, have some fun. So I played as well as worked, and had a good time. But during the show, my long-time friend wouldn't talk to me, so I sensed that "something was up". I agonized for 30 days, and kept asking and getting non-answers about the problem, while still feeling a distance between us. Then finally I said I'd never speak to her again if she didn't speak the truth. My friend finally shared that some people didn't want me on the team at the trade show, and then she fired me... although eventually our friendship was renewed.  
     
  I was taught by my father and my boss NOT to tell the truth... and I retired when I couldn't take it anymore. The message from my boss was always run faster, work harder, put in more hours - and I think that's bullshit. For example, there were four people in my department, and we were faced with exponential growth of our workload. Finally, after lots of negotiation, we farmed off the backup function to another team. Later we found out that it wasn't being done, and this is absolutely critical for data security. But when we spoke up, no one heard us, or thought we were whining. Meanwhile, other departments kept getting more and more people, and we just got berated for not keeping up with our growing workload.  
     
  I was always pointing things out as a kid about how something was wrong. In 6th grade I remember going to the principle about something. One day, I discovered that others found me difficult because of that. Now I'm finding freedom in letting thing unfold, not pointing out every issue I foresee. Also, it seems that a major fear around speaking the truth is losing rapport with the person. But you can often keep rapport just by matching energy. Like I sometimes shout to my boss, who is always frenzied, "I really need to stop and talk sanely about this!" and then, boom, he slows down and says ok.  
     
  When I was a salesperson I was held to 8 appointments per day on each sales trip, even in LA where everything is spread out. Most of the other salespeople faked their 8 calls, but I was so reluctant to compromise because I felt my integrity was at stake. I also remember using how I presented myself to get power in a corporate setting - the red dress, the hair up, the gold brooch. But some days this wasn't who I was.  
     
  I learned as a kid to be a good liar, but I later discovered how much it hurt people, including myself. So then I developed my ability to tell people about their respective truths, giving them great advice. This was very successful for me professionaly, but it didn't really feel that great. I ended up taking some time off to look more deeply into my self. And now I engage people in communicating from the perspectives of our inner truths, being able to articulate that. This is much more interesting and unpredictable.  
     
  It's possible for dedication to pay off - just got a new job after working hard for a long time. And I feel I was always honest with my boss. But I'm still a bit worried about age discrimination and being older than anyone there.  
     
  I had a situation where someone was insulted when I raised the question of truth. We were at a meeting discussing the cost of service vs the quality of service in a telecom company. One woman had said something that I didn't think was really heard. So I spoke up and said, "Let's consider that what she is saying might be true." Well, the fellow leading the meeting was completely offended. He replied by saying, "How could you think I thought she was lying?" We have such different ideas about what we mean by truth!  
     
  I watch my own intentions alot. For example, after a difficult interaction with my boss, I went to a colleague for feedback. But I realized later that I had chosen someone who would bolster my position, because I really was looking for the feedback to support my self-esteem, more than getting honest information about the interaction.  
     
  I've noticed how group-think takes over in groups, so it's hard to know what you really believe anymore, and definitely hard to say it. I remember a specific case where speaking the truth really hurt someone. A childhood friend was teasing me and I ended up blurting out that my mom didn't like him, which was something my mom had told me in confidence. I felt so bad about hurting his feelings that way, but I also wonder why I agreed to hold my mom's secret for her.  
     
  I had a hard time biting my tongue one time, as I watched my boss hiding in the details of planning a group outing. He had created a spreadsheet, and was entering things like how many carrots each person would eat! I really wanted to set him straight, and get him to focus on the people and actually leading the trip, but I waited. And in the meantime, I ended up carrying the weight of managing the trip by myself.  
     
  I find that I need more experience telling the truth to myself. I watch myself lash out sometimes when my truth is not acknowledged. Yet other times I'm willing to let it go. For example, with my boss, she'll yell at me in a completely inappropriate way, I'll say so, and then it happens again - but somehow I can let it go. Then in this other group I do as a volunteer, I am a co-facilitator. And I found my co-facilitator to be infuriating. When I'd bring things up I thought we needed to address, she'd dismiss it as the wrong time, and then she dismissed me personally because I obviously was having strong feelings. That really upset me, brought up a lot of old feelings.  
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